Modern FM service providers can now accelerate business growth and deliver customer delight across portfolios with cloud-based Connected CMMS
New York, 3rd Oct:
Facilio, a leader in the property operations & maintenance
software space, has witnessed a 100% increase in demand for
its Connected CMMS software, with fast-growing FM service
providers managing complex, multi-site portfolios making it
their primary platform for portfolio-wide O&M. The company has
strengthened its Connected CMMS solution with powerful
capabilities, making it a pioneering software platform that
consolidates all property maintenance, client engagement,
vendor management, asset performance monitoring and reporting
in a single solution.
Speaking about this important milestone, Prabhu Ramachandran,
CEO of Facilio, said "Building owners & operators expect FM
service providers to become strategic partners, proactively
contributing to their process efficiency and business
outcomes. This is not possible if you are still stuck managing
day-to-day operations using legacy systems and multiple point
solutions. In the context of such evolving expectations and to
win in an increasingly competitive market, FM service
providers are making the switch to a connected CMMS approach.”
Facilio’s unique property operations cloud platform is
enabling FM operators to make this transition in approach, by
allowing them to:
- Track financial processes across customers & vendors
- Field service management to optimize resource allocation
- Automate maintenance at portfolio scale for SLA adherence
- Customize and manage complex workflows
- Drive delightful end-to-end experiences for clients
- Mobile-led inspections & compliance tracking
- Automated pre-built reporting to stakeholders
Serving as a unified ecosystem for managing both in-house and
contracted operations, the
Connected CMMS software platform
empowers FM service providers to diversify their offerings and
explore new verticals and service lines with ease.
More than ever before, real estate owners, operators, and FM
service providers recognize the need for real-time operational
intelligence to help them make informed decisions about areas
for improvement. Here are some of the game-changers who have
tasted success after adopting the Connected CMMS approach:
Dipping into his experience of having made the shift to a
cloud platform solution, Mark Hazelwood, MD of Q3 Services
says, “We see Facilio as a key driver in our business. Our
partnership has made us incredibly agile with deploying
software for our clients. We can go in on day one and deliver
the promises we made during the tender process. The future we
see for Q3 is in
integrated FM, providing the entire gamut of services. Data-driven
delivery is absolutely key to do this well, and without a
Connected CMMS platform, it's just not possible.”
"Our decision to switch from our in-house CMMS solution to
a Connected CMMS solution was nothing short of
transformative. With Facilio as our technology partner,
we've seamlessly deployed standardized use-cases, enabling
us to successfully venture into new verticals. The
results
have been remarkable - a steep drop in customer escalations
and a 30% decrease in reactive call volumes across client
portfolios - propelling us to new heights of operational
excellence and service quality,”
says Sumith Sukumaran, Operations Manager Quality FM.
CIT Group Ltd’s Executive Chairman Naser Gulaid adds,
“For one of our key customers, we
digitised end-to-end O&M processes, achieved QHSE audit and compliance readiness in a record
three weeks time. Typically, CMMS deployments of this scale
take months due to evolving requirements and the lack of
adaptable tools to support dynamic operations. Facilio's
platform offered us a simplified approach. It effortlessly
handles KPI reporting and audit-readiness, which was tedious
with legacy systems.”
About Facilio
Facilio's AI-driven property operations platform allows
real estate owners to aggregate building data, optimize
performance, and control portfolio operations - all from
one place. Customers in the commercial office, healthcare,
retail, education, and other real estate categories across
the world use Facilio to reduce operations costs, increase
net asset value, and de-risk operational liability.
Headquartered in New York City with offices in Dubai,
Chennai, Singapore, and Sydney, Facilio is a global
company backed by leading investors including Accel India,
Tiger Global Management, Dragoneer Investment Group, and
Brookfield Growth.
